Refund and Returns Policy

Thank you for choosing GeicoPayments Towing Company. We strive to ensure that every customer is satisfied with our services and any related products purchased. Please read our refund and return policy carefully.

Service Refund Policy

Our service refund policy lasts 30 days from the date of service. If more than 30 days have passed since your service was delivered, unfortunately we can’t offer you a full refund.

To be eligible for a service refund:

  • You must provide a receipt or proof of payment.

  • The service must not have been fully or correctly delivered due to an error on our part (e.g., canceled tow, incorrect location dispatch).

  • Refunds will not be granted for delays caused by traffic, weather, or other uncontrollable conditions.

Each case will be reviewed individually. To request a refund, please contact us at [your email address] with the service details.

Product Return Policy (If Applicable)

Our product return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must also be in the original packaging.

  • A receipt or proof of purchase is required.

Non-returnable items:

  • Gift cards

  • Downloadable software products

  • Personal care or sanitary items

  • Perishable goods (food, flowers, etc.)

  • Flammable or hazardous materials

Partial Refunds May Be Granted For:

  • Any item not in its original condition, damaged, or missing parts not due to our error.

  • Any item returned after more than 30 days from delivery.

  • Opened CDs, DVDs, software, or other sealed media.

Refunds

Once your return or refund request is received and inspected, we will notify you via email regarding approval or rejection.

If approved, your refund will be processed and a credit automatically applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card provider – it may take time to reflect.

  3. Contact your bank – processing times may vary.

If you’ve done all of the above and still haven’t received your refund, please contact us at [your email address].

Sale Items

Only regular-priced items may be refunded. Sale or discounted items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, email us at [your email address] and send your item to:
[Your Physical Address]

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value. Once the return is received, a gift certificate will be mailed to you.

If the gift giver had the order shipped to themselves and gave it to you later, the refund will be sent to the gift giver.

Shipping Returns

You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.